Shipping & Returns Policy
Shipping and Handling within the UK for all products over the website is free of charge. This will either ship via our current courier (DPD) or by first class registered post, depending upon the size and weight of the item. Customers can also arrange their own collection if preferred.
| Postcode Area | Typical Transit Time (working days) |
| All areas not listed below | 1 day |
| AB36 - AB38 | 2 days |
| AB55 - AB56 | 2 days |
| FK17 - FK21 | 2 days |
| HS1 - HS9 | 2 - 5 days |
| IV1 - IV39 | 2 days |
| IV40 - IV51 | 2 - 5 days |
| IV52 - IV54 | 2 days |
| IV55 - IV56 | 2 - 5 days |
| IV63 | 2 days |
| KA27 - KA28 | 2 - 5 days |
| KW1 - KW14 | 2 days |
| KW15 - KW17 | 2 - 5 days |
| PA20 | 2 - 5 days |
| PA21 - PA40 | 2 days |
| PA41 - PA49 | 2 - 5 days |
| PA60 - PA78 | 2 - 5 days |
| PH19 - PH26 | 2 days |
| PH30 - PH41 | 2 days |
| PH42 - PH44 | 2 - 5 days |
| PH49 - PH50 | 2 days |
| ZE1 - ZE3 | 2 - 5 days |
| BT | 2 days |
| IM | 2 days |
| JE | 2 days |
| GY | 2 days |
| TR21 - TR25 | 2 days |
If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and the products will be stored for you to arrange collection or redelivery. Redelivery will be charged at £10.00+VAT if you are at fault, free delivery will not apply under these circumstances.
Our trade counter is open from 8am - 5pm, Monday - Friday
Delivery Schedule:
Drawing on our large stocks, we can usually get orders confirmed before 2.00pm to you for the next working day (orders with calibration may be delayed for an extra day). Transit times to some areas will vary as in the table above.
Please call the Sales department if you require overseas delivery.
90 Day Money Back Guarantee & Returns Policy
We offer a 90 day no quibble money back guarantee on all products bought on the site. All we ask is all items you wish to return are unopened, unused and as we sent them to you. Once we have received and inspected the returned products we will refund your payment within 7 days where possible.
Please call us on 01923 442244, or email us to organise the return. Please note that any software products or DVDs will not be accepted for return if the original seal or packaging has been broken.
Your rights to return goods are protected under the EU Distance Selling Directive.