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Shipping & Returns Policy

Shipping and Handling within the UK for all products over the website is free of charge. This will either ship via our current courier (DPD) or by first class registered post, depending upon the size and weight of the item. Customers can also arrange their own collection if preferred.

Postcode Area Typical Transit Time (working days)
All areas not listed below 1 day
AB36 - AB38 2 days
AB55 - AB56 2 days
FK17 - FK21 2 days
HS1 - HS9 2 - 5 days
IV1 - IV39 2 days
IV40 - IV51 2 - 5 days
IV52 - IV54 2 days
IV55 - IV56 2 - 5 days
IV63 2 days
KA27 - KA28 2 - 5 days
KW1 - KW14 2 days
KW15 - KW17 2 - 5 days
PA20 2 - 5 days
PA21 - PA40 2 days
PA41 - PA49 2 - 5 days
PA60 - PA78 2 - 5 days
PH19 - PH26 2 days
PH30 - PH41 2 days
PH42 - PH44 2 - 5 days
PH49 - PH50 2 days
ZE1 - ZE3 2 - 5 days
BT 2 days
IM 2 days
JE 2 days
GY 2 days
TR21 - TR25 2 days

 

If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and the products will be stored for you to arrange collection or redelivery. Redelivery will be charged at £10.00+VAT if you are at fault, free delivery will not apply under these circumstances.

 

Our trade counter is open from 8am - 5pm, Monday - Friday

 

Delivery Schedule:

Drawing on our large stocks, we can usually get orders confirmed before 2.00pm to you for the next working day (orders with calibration may be delayed for an extra day). Transit times to some areas will vary as in the table above.

Please call the Sales department if you require overseas delivery.

 
 
 
 
 
90 Day Money Back Guarantee & Returns Policy:
money back guarantee We offer a 90 day no quibble money back guarantee on all products bought on the site. All we ask, is all items you wish to return are unopened, unused and as we sent them to you. Once we have received and inspected the returned products we will refund your payment within 7 days where possible.

Please call us on 01923 442244, or email us to organise the return. Please note that any software products or DVDs will not be accepted for return if the orignal seal or packaging has been broken.

Your rights to return goods are protected under the EU Distance Selling Directive.

 
Price Match Guarantee
price match guarantee

 

If you find the product you are purchasing on another UK website for a better price than advertised on our site, we will match the price. Even if you find the price after you have purchased the product from us, we will refund the difference, provided the lower price is found within 5 days of you purchasing from us.

 

Terms of our price match policy are as follows:
  • The product must be available for the public to purchase online, on a UK based authorised distributor's website.
  • The product must be a like-for-like offer, ie, any accessories included must be the same.
  • Price comparisons must include the costs of any next day delivery charges to the UK
  • Auction and marketplace websites are excluded from this guarantee
  • Price matching where a competitor discount code is applied will be at the discretion of Instrotech
  • The item must be in stock with the alternative supplier
  • Typographical pricing errors are not included
  • Only one price match per item may be claimed
  • We reserve the right to withdraw our price match guarantee at any time
  • For customers claiming a refund of the difference under the 5 day policy, proof of the cheaper price will be required for verification