Deliveries & Returns Information
Everything you need to know about delivery, collection, and returns.
Deliveries
How much does delivery cost?
Mainland UK delivery charges
- FREE delivery for orders of £99.00 or above, excluding VAT
- £5.95 + VAT for orders under £99.00, excluding VAT
Orders are shipped via a courier or First Class Registered Post, depending on the size and weight of the item.
Need delivery outside mainland UK?
When will my order arrive?
Unless otherwise specified, standard delivery times is typically 1-3 working days.
For products marked as In Stock*, orders confirmed before 2.00pm can usually be delivered the next working day. Please note that orders requiring calibration may take an additional few days.
For typical delivery times by postcode area, please see:
Typical delivery times by postcode area
*Please note that an item being advertised as "in stock" or "limited stock" means the item is physically in our warehouse, though there is a small chance it might've already been committed to another customer
What happens if delivery can't be completed?
If we're unable to deliver your order to the address provided for any reason outside of our control, we'll contact you and arrange for the goods to be stored safely until collection or redelivery can be organised.
Where a failed delivery is due to circumstances within the customer's control, a redelivery charge of £10.00 + VAT will apply. Any free delivery offer will no longer be valid in these circumstances.
Collections
Prefer to collect your order?
You're welcome to arrange collection from our trade counter.
Our Watford Trade Counter is open 8am – 5pm Monday – Friday*
Address: Instrotech, Unit 12, Imperial Park, Imperial Way, Watford, Hertfordshire, WD24 4PP
Sat Nav / GPS use: WD24 4JP
What3words use: frame.lamps.trials
*We are Closed on Bank Holidays and during the Christmas period.
Returns
Changed your mind?
90-day money-back guarantee
We offer a 90-day, no-quibble money-back guarantee on products purchased through our website.
To qualify for a refund, items must be unopened, unused, and returned in the same condition they were supplied.
Please note that any software products will not be accepted for return if the original seal or packaging has been broken.
The Consumer Contracts Regulations apply to consumers (individuals) and do not apply to businesses
How do I arrange a return?
Simply contact our team and we'll help you organise the return.
Call: 01923 442244
Email: [email protected]
When will I receive my refund?
Once we have received and inspected the returned products, we will endeavour to refund you payment within 7 days to your original payment method.
We're here to help
Is there a problem with your order?
If an item arrives damaged, develops a fault, or isn't what you expected, please contact our team. We'll work with you to understand the issue and agree the most appropriate solution as quickly as possible.
All our new products, excluding consumables, are supported by their manufacturer's guarantee ranging from 12 months up to 3 years. Some products have a lifetime guarantee (qualifications apply). Special terms apply to ex demo, ex hire and other non-new equipment sales.
Call: 01923 442244
Email: [email protected]