Shipping and Handling in the UK is free of charge for orders over £48.00 incl. VAT, for any orders under this value there will be a shipping charge of £9.00 incl. VAT for packaging and delivery. We use either first class recorded delivery or a carrier (currently UPS). In each case a standard next day service is used. Someone will have to sign for the delivery and you will be responsible for the products as soon as they are delivered.

Please note the following postcode in outlying regions may take extra time: HS1 - 9, IM, IV, KA27 - 28, KW, PA, PH, TR & ZE.

If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and the products will be stored for you to arrange collection or redelivery. Redelivery will be charged at £9.00 incl. VAT if you are at fault.

Drawing on our large stocks, we can usually get orders confirmed before 2.30pm to you for the next working day (orders with calibration may be delayed for an extra day).

If you require Saturday delivery we charge £30 extra and we charge £15 extra for next day delivery (Pre 10.30am). Please ensure you select these options, if required, when checking out.

Please call the Sales department if you require overseas delivery.

Please call us on 01923 442244, or email us to organise the return. Please note that any software products or DVDs will not be accepted for return if the orignal seal or packaging has been broken.

Your rights to return goods are protected under the EU Distance Selling Directive.

• The product must be available for the public to purchase online, on a UK based authorised distributor's website.
• The product must be a like-for-like offer, ie, any accessories included must be the same.
• Price comparisons must include the costs of any next day delivery charges to the UK
• Auction and marketplace websites are excluded from this guarantee
• Price matching where a competitor discount code is applied will be at the discretion of Instrotech
• The item must be in stock with the alternative supplier
• Typographical pricing errors are not included
• Only one price match per item may be claimed
• We reserve the right to withdraw our price match guarantee at any time
• For customers claiming a refund of the difference under the 5 day policy, proof of the cheaper price will be required for verification