Shipping & Returns Policy
Instrotech Ltd
  
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Shipping & Returns Policy

<font size=3>Shipping & Returns Policy</font>
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Shipping And Handling:
Shipping and Handling, within the most of the UK, is free of charge. For orders below 100 nett, free delivery is a Royal Mail 3 - 5 day service. If the Royal Mail free shipping option is selected, delivery times are not guaranteed and will be subject to your local postal delivery service. A next day service is available for orders below 100 nett, this is charged at 7.50 ex VAT.

Orders above 100 nett will qualify for free timed delivery automatically. This will either ship via our current courier, DPD or by first class registered post, depending upon the size and weight of the item.

Some outlying and offshore postcode areas will incur a higher delivery charge and increased transit times, details are below.

Customers can also arrange their own collection if preferred.

Postcode Area Transit Time Carriage Charge (prices are ex VAT)
All areas not listed below Royal Mail 3 - 5 days Free for any order
All areas not listed below 1 day 7.50 for orders below 100 ex VAT, free for orders above this
All areas not listed below Next Day pre 10.30am 20.00
All areas not listed below Saturday before 1pm 20.00
AB36 - AB38 2 days 7.50
AB55 - AB56 2 days 7.50
FK17 - FK21 2 days 7.50
HS1 - HS9 2 - 5 days 15.00
IV1 - IV39 2 days 7.50
IV40 - IV51 2 - 5 days 15.00
IV52 - IV54 2 days 7.50
IV55 - IV56 2 - 5 days 15.00
IV63 2 days 7.50
KA27 - KA28 2 - 5 days 15.00
KW1 - KW14 2 days 7.50
KW15 - KW17 2 - 5 days 15.00
PA20 2 - 5 days 15.00
PA21 - PA40 2 days 7.50
PA41 - PA49 2 - 5 days 15.00
PA60 - PA78 2 - 5 days 15.00
PH19 - PH26 2 days 7.50
PH30 - PH41 2 days 7.50
PH42 - PH44 2 - 5 days 15.00
PH49 - PH50 2 days 7.50
ZE1 - ZE3 2 - 5 days 15.00
BT 2 days 7.50
IM 2 days 7.50
JE 2 days 15.00
GY 2 days 15.00
TR21 - TR25 2 days 15.00

If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and the products will be stored for you to arrange collection or redelivery. Redelivery will be charged at the rates above if you are at fault, free delivery will not apply under these circumstances.

Our trade counter is open from 8am - 5pm, Monday - Friday

Delivery Schedule:

Drawing on our large stocks, we can usually get orders confirmed before 2.00pm to you for the next working day (orders with calibration may be delayed for an extra day). Transit times to some areas will vary as per the table above.

A pre 10.30am and Saturday delivery option is available, price and availability as per the table above. Please ensure you select these options, if required, when checking out.

Please call the Sales department if you require overseas delivery.

90 Day Money Back Guarantee & Returns Policy:
money back guarantee We offer a 90 day no quibble money back guarantee on all products bought on the site. All we ask, is all items you wish to return are unopened, unused and as we sent them to you. Once we have received and inspected the returned products we will refund your payment within 7 days where possible.

Please call us on 01923 442244, or email us to organise the return. Please note that any software products or DVDs will not be accepted for return if the orignal seal or packaging has been broken.

Your rights to return goods are protected under the EU Distance Selling Directive.

Price Match Guarantee
price match guarantee Only products with this logo are subject to our price match policy.
If you find the product you are purchasing on another UK website for a better price than advertised on our site, we will match the price. Even if you find the price after you have purchased the product from us, we will refund the difference, provided the lower price is found within 5 days of you purchasing from us.

Terms of our price match policy are as follows:
  • The product must be available for the public to purchase online, on a UK based authorised distributor's website.
  • The product must be a like-for-like offer, ie, any accessories included must be the same.
  • Price comparisons must include the costs of any next day delivery charges to the UK
  • Auction and marketplace websites are excluded from this guarantee
  • Price matching where a competitor discount code is applied will be at the discretion of Instrotech
  • The item must be in stock with the alternative supplier
  • Typographical pricing errors are not included
  • Only one price match per item may be claimed
  • We reserve the right to withdraw our price match guarantee at any time
  • For customers claiming a refund of the difference under the 5 day policy, proof of the cheaper price will be required for verification
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Instrotech Ltd, Unit 12, Imperial Park, Imperial Way, Watford, Hertfordshire, WD24 4PP, United Kingdom.  
Company Registration No: 1788053

T: +44 (0) 1923 442 244   F: +44 (0) 1923 252 959   E: Instrotech Sales email address

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